1. Scope
These terms and conditions apply to all contracts between Dr. med. univ. Fadime Cenik ("Practice") and patients or clients in connection with the medical, physiotherapy and other therapeutic services of the practice. Conflicting terms of the other party are not accepted unless expressly agreed in writing.
2. Contract / Appointments
Appointments are made subject to availability. A treatment contract is formed by the binding confirmation of an appointment and use of the service. The practice may reschedule appointments where justified (e.g. emergencies, capacity constraints); the patient will be informed in good time.
3. Appointments – Cancellation
Appointments are binding. We ask you to cancel or reschedule at least 24 hours in advance (by phone or email). In the event of repeated unexplained non-attendance or very short notice cancellation, the practice may restrict or refuse further bookings. There is no claim for reimbursement of travel or other costs if the practice cancels, except in cases of gross negligence or intent.
4. Scope of services and cooperation
The scope of services is determined by the medical indication and the individual agreement. The patient is obliged to cooperate (e.g. truthful information, following instructions). The practice provides its services in accordance with current standards; a specific treatment outcome is not guaranteed.
5. Costs and payment
Billing is in accordance with the applicable tariffs (e.g. GOÄ, catalogue of remedies, statutory health insurance agreements). Private services are due upon invoicing unless otherwise agreed in writing. Default interest may be charged at the statutory rate. The practice may suspend further services until outstanding amounts are paid.
6. Liability
Liability of the practice and its auxiliaries is limited to intent and gross negligence, except where liability is mandatory (e.g. injury to life, body, health or essential contractual obligations). Claims for damages are limited to foreseeable, typical damage.
7. Data protection
Processing of personal data is in accordance with the GDPR and our Privacy policy. By using our services and providing data you consent to the processing described there insofar as it is necessary for contract performance and communication.
8. Final provisions
The law of the Republic of Austria applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for all disputes is Vienna where legally permitted. If any provision of these terms is invalid, the validity of the remaining provisions is unaffected. Changes and additions must be in writing.